We're a group of telecommunication professionals that have been in the industry for quite some time. During this time, collectively we noticed the trajectory growth of innovative telecommunication services available to people were not inline with the technology people used today. This has very much to do with the systems that carriers adopt, which is for the most part, prohibitive and costly.
We at Atom Tel are developing platforms, that will enable carriers and service providers, to use these platforms on top of their existing infrastrure. By doing this, we hope to enable them to provide their users with a simpler, feature-rich experience for the multitude of service they offer.
Our deep believe in collaborating with our customers allows us to continuously innovate great solutions that benefit them. With a contant understanding of their requirements, whilst keeping an eye on the future, our frive becomes simple - innovate by way of our customers need!
Our customer charter sits at the centre of our commitment to awesome customer service. We believe our passion for delivering first-rate customer service and our promise to live up to this pact, will bring a positive Atom experience to you – each time, every time.
You can think of our customer charter as a set of standards that sum up what you can expect from us here at Atom Tel. The pact helps us focus on what we should be doing best – helping you connect better. Whether you’re talking to us about a support issue or chatting to someone from our Sales Team, you’ll be speaking to a real person, with a genuine desire to listen. We’re here to help and are committed to improving our approach in delivering:
At Atom Tel, we strive to lead the market with world class telecommunications solutions. Our Customer Service Representatives are specially trained to offer you support on anything related to our services that is provided to you by us. They’ll also assist with billing questions and anything related to our products and services. Sometimes, they even like to chat about the weather!
Has always been about our customers and the platforms we develop that fits with them:
Listening to our customer needs to help build a sustainable business with them is the core of what motivates us daily.
Our solution team works closely with our Account Management and customers to define new features and services that our customers wants most
Our in house development team takes pride in developing these designs in a manner that is easy to use and that makes sense when deployed.
By developing our own platform, along with a structured design process, means that we are able to plan for the evolution of our platforms to meet our customers demands.